123-456-7890
About Neely's
ABOUT US
Neelys is a family-inspired business based in the Greater Toronto Area. We are proud to offer a personal approach when it comes to all of our services - residential and commercial downsizing, estate clean-out & junk removal, real estate listing preparation, hoarding, and extreme cleaning. Your call will be answered by a caring staff member who will answer all your moving and removal-related questions. We pride ourselves on providing our services, always keeping in mind that we strive to exceed our client's every expectation.
Insured, professionally trained, and vulnerable sector police-checked managers, our employee team members ensure that any service we provide will be performed with the highest integrity.
OUR MISSION
To provide reliable, affordable, and friendly estate decluttering and removal services. Help eliminate our clients' emotional stress while positively impacting the environment through recycling and donating good useful items to charities.
Our Quality Guarantee
Quality is important to our business because we value our customers and consider their needs as our needs. We strive to provide our customers with products and services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
1. On-time delivery guarantee for all orders. (Project completion times are stated on the quotes)
2. Regular gathering and monitoring of customer feedback
3. A customer complaints procedure (Maximum 24 our response time for all complaints)
4. Training and development for our employees
5. Regular audit of our internal processes
6. Measurable quality objectives which reflect our business aims
7. Management reviews of audit results, customer feedback, and complaints
8. Quality guarantee on all completed work.
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees. This policy is posted on the Company Notice Board and can also be found in the staff handbook. Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company